I am updating. I received a reply. They said they are looking into it and the issue is more complicated than they thought. I will add my btc is still stuck in the game(I assume I have not checked again since). I do hope if this takes a long time they will credit it back to me. Also I initially deposited 5btc to get the full bonus and after this issue withdrew 4.5 btc. It did transfer but it took almost 24hrs. So anyone waiting on a withdrawl. It probably won't be instant give it at least a day.