Sorry for failed to handle it in time due to any reason. Yes, no excuse. Anyone who has a loss due to this please contact BTER for reimbursement
Not that I'm surprised, but no response back from Bter after submitting a ticket over reimbursement. Guess they'll 'try their best' and a month from now I'll get a canned response they'll look into it... then I'll never hear from them again.