I've recently made a payment to bitinstant through ZipZap to receive my bitcoins to my bitcoin address. I've had 3 flawless transactions, but this time I haven't even received an email after my payment that notifies me of my recent transfer. However, I did receive the email from ZipZap saying that it would notify the merchant of my successful payment and to complete the order.
Although; I didn't save the orderID.
What now?
Forward the zipzap email to our support at
support@bitinstant.com and include your bitcoin address too and we'll get this sorted for you.