Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Gareth Nelson
on 08/01/2013, 08:26:46 UTC
Hi Yankee,

Sorry to bother you on here but my funds have become tied up for the second time in a row due to "Failed verification too often - giving up" I have only had this occur the past two times I've used your services otherwise it's always been instantaneous.  Is there any way you can push this through for me today?  I hate having my money tied up and have gotten screwed both times this has happened because you still charge your fee and then bitcoin prices have jumped up both times as well.  Quite frustrating...  Thank you.

Sent you a PM with details.

For future reference, if this occurs it's usually due to not completing the payment with dwolla within about 5 minutes of seeing your quote page (yes, this system is not very good - we are waiting on a fix from dwolla).
It's usually a pretty trivial issue to fix on our end - we just manually confirm payment and then have our system reprocess, all that's needed for that is your QuoteID, which is the long number you should see in your own dwolla statement on the payment to us in the comments section.