"In order to withdraw funds, all of your previous deposits must have gotten at least 2 confirmations. This usually takes about 10 or 20 minutes. This is to prevent malicious users from creating fraudulent transactions. A small transaction fee of 0.0001 BTC will be deducted."

14 actually

------------

Update - fixed.

Easily the best customer service going.  Replies here - replies via email.

Thank you