These guys probably won't get back to you. They haven't gotten back to me after a week 7+ emails and a transaction log..
Do they ever get back to anyone? I have 1.5 BTC sitting in my account I can't withdraw.
I have been hearing this scenario now and it is quite common now. Are all these sites now cheating members of their sites when they win it big and don't want to allow them to withdraw their winnings?

For shame on those site operators. They should be punished on this forum for not being fair to their customers.