Almost 72 hours (Xapo promised 48 hours), I have a retrieval from my Vault created on 2/04, not complete until now, and not in my wallet. Where is my BTC?
Now, their support is quite random. Some says that their support is really fast and responsive, and that they got their solutions in a very short time while others got to wait days or even weeks or even forever and got no reply. I guess what you can do is only keeps submitting tickets