Dear BCT,
You should halt using Safecex immediately, the support is offline which is one guy, wallets are offline and whatever money you send or sell no matter what type of coin it will be converted to bitcoin and moved into their own BTC wallet and there it stays forever, the chat is not working, support tickets are useless people have been waiting for days.
If you happen to be lucky to be able to withdraw your coins do it now, if it doesn't work for you too don't bother with support.
Anyway I am taking legal actions and been able to trace down domain owner from the registrar, I have a friend which happens to know this stuff more than I do, I will make sure to revenge long time for every dime they took.
I am giving them 48 hours to return funds to people and bring wallets offline, otherwise they do not quietly know who they are dealing with, in fact I think what I am gonna do is an over kill but whatever makes me and everyone who got scammed by safecex feel better.
Me as one of ANTI community do not accept scam, and oh boy I do respond and I hit hard.
Cheers and stay safe from safecex!