By not giving out refunds at this time, it sounds like Tom is forcing people to wait a few days and hear him out before every single order abandons ship.
He is going through some knee-jerk decisions and reactions after coming out of his hang-over the other night maybe (hopefully) realizing how much damage he has done.
He is in absolutely no position to lag/hold refunds while he tries to prove he isn't a complete incompetent businessman.. that loaf was pinched off already.. time to flush..