Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I guess I need to be more specific, when will it be like before where everything was automatic and we didn't have post on here and email anyone about our orders?
We always aim to make payments as rapid as possible but do at times experience technical problems which can cause delays - should this effect you then get in touch and we will always rectify the issue.
So any new payments aren't instant anymore like it was before?
We always aim to make payments as rapid as possible but do at times experience technical problems which can cause delays - should this effect you then get in touch and we will always rectify the issue.
No, everything is still the same and everything is instant.
You see 1-2 orders a day that fail here, however we process over 250 orders every day.
hi i did not save my order id number and i have not received my funds in my btw-e account i did a money gram trough Walmart and had the funds sent to by btc-e account and received a email from zipzap saying that the payment was successful however 6 hrs later i still have no funds i have sent an email to your support but no reply yet i am just looking for some help with what is happing with my funds.
Hey, please PM me your BTCe account or ZipZap account #
Hi Yankee, I recently purchased bitcoins through Bitinstant and requested that they be send via email to me. I have a tormail email account that they are supposed to be sent to but have not recieved them. Not sure what's up and I don't know where to find my OrderID to track the progress. If you could please help me out I would really appreciate it. Thanks
Shoot an email over to support@bitinstant right away
I don't understand the message of BitInstant.com
"Currently low reservers on Bitstamp exchange"
"Currently low reservers on Bitstamp exchange"
That means our reserves at Bitstamp are low, for doing arbitrage transfers.
Hello Yankee, I recieved an email back from support about my issue, but it has not been resolved. We figured out the problem, which was that I put the incorrect email address that they were supposed to be sent to in. I have provided the correct address but have not heard back in a few days now. I would like it if they could be sent to a new address altogether. Any help is appreciated. Thank you