i edited the quote above to sound more realistic to actual situation. but a great quote even in its original form.

i love studying human behaviour if you ever watch the TV series 'lie to me' you'll understand what i mean. That 2 minute interaction with josh on the video revealed alot.
the smile he does when handing over the quarter. that's not a smile of a smart individual who has whit and charm. that is the smile you do after this situation.

day one you get insulted but cant think of a witty reply. that night you think to yourself  i wish i had something smart to have said when that happens that sounds eloquent and beautiful. you plan it in your head. you start getting excited just thinking about using your carefully scripted reply, you imagine their reaction. You even dream about using it and you get fixated over the scripts beauty.

day two. the situation comes up when you get to use that script. you say it, and now you smile because you think you sound smart for the first time. that is the smile of victory. not charm. victorious that you can yet again avoid a proper question, and ontop make it sound smart.

its the same smile someone does when they have a date with a hott girl and plan before the date, something witty and funny to say to get the girl warming to you. and when said, you smile in victory and achievement.

now onto other things.
if only samsung went to the CES with a new gesture sensing technology TV's, they had a big 50" TV to show off.. but all that was showing was a blank screen. people question it the reply they get is: " we don't have any working TV's with this new technology, we have not tested a working finalised product. but here's a quarter, now go buy yourself a clue. "
even samsung customers would be hating samsung by now.

and at best the customers would say WTF you even doing here if you don't even have a working demo.