Okay, now they are reviewing my docs, but the docs that I have sent are not clear? I'm using an iPhone6 for God's sake! What images do you want? whew!
Wish you best of luck, there have been a high number of scammers recently hitting BTCJam so maybe they are being careful. If I were you I would give BTCPop a try, they have much better customer service at least...plus their Ardeva vetting system seems to be a bit smoother than Jams. They are busy right now with a lot of traffic migrating over from BTCJam but all-in-all it is better!