Adding another update. They finally cleared my btc from the craps game. At first the cleared btc did not show up in my balance. It was added after I sent a followup email to their support. I still do not know if the craps game works properly and I am not trying to find out unless they tell me it is working.

I have been trying out their live blackjack. If I come out of it with a profit, I'll update if my withdrawal come through or not.