Hey Mc_Lovin, this was definitely no experiment. We were a little hamstrung with no access to the hosting provider's portal or support. It took many hours but we finally were able to brute force our way into the panel and we were also fortunate enough to get hold of RG. He was still in possession of certain pieces of information that we needed to right everything.

The node had been up for 158 days prior to our announcing the outage. We thought it prudent to apply security updates to the box and then reboot it to try and solve the issues we had been seeing (unable to ping google.com, for instance). We most certainly were *not* experimenting, just trying to deliver a stable and secure environment for everyone.

I apologize for the delays. I believe that we now posses all information and logins for ALL of the BitVPS nodes, finally, as of today, Saturday 01/13/13. This after we took control of BitVPS before Christmas. We are definitely trying to make everything smooth and deliver better support than ever before.

Thanks for hanging in there. If you feel like you would like reimbursement for the outage, please open a ticket and we'll work with you.

Best,
-phungus