....
1- there is no contact info in their website not even an email, so how come that a financial institute with noooo contact info at all.
2- all bitcoins cards companies post clearly their terms and conditions and fees also. but coinsbank wesite their is nothing at all.
3- why after they took my money i cant login anymore ( it been 3 days).
4- I opened a new account and the website works fine and also sms works great.
.....
i am sorry to say this but if these things are true then it is your fault because you should have checked them first before opening account and sending money.
also AFAIK coinsbank is the new name for bit-x.com which they have just changed the name and the website recently so maybe the problem is temporary and because of the new changes. because they have been around for long time.