Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Izzy
on 14/01/2013, 01:57:28 UTC
Hey update to this post.  Charlie fixed the problem within about an hour and a half.

Thanks!

Hi,

I've sent a couple of PM's, and emails, then I found this thread, which seems to be the right place to put this problem.

I initiated a transfer through BitInstant from my Dwolla Account to my MtGox account.

The amount I requested, $399 immediately left my Dwolla account, but there seems to be some kind of problem, and MtGox has not received the funds.  Following is the error message I received on BitInstant.  

Can you help me to complete this transaction, or return the money to my Dwolla account?

Thank you!