I already created a thread for this before I saw this customer support thread.  My issue is summarized below.  Basically I paid and was confirmed by zipzap, but the coins are nowhere to be found, and BitInstant never sent me an Order ID so I don't have that information.  Please help my email address is gpfarrow@gm***.com and I sent 500.  Hope that helps.

"I hope I did everything right.  I started a transaction with BitInstant.  I went through the process and chose "send to bitcoin address".  I used my address for my coinbase.com account.  I was given info to send via moneygram.  I went to the store and sent 500 to zipzap.  Got an e-mail confirmation from ZipZap that money was received.  I never received one piece of e-mail from BitInstant.  No confirmation when I started the order, nothing when I completed it.  It's been about 40 hours since ZipZap confirmed receipt and I don't see the bitcoins anywhere.  I don't know my order number as BitInstant never e-mailed me anything.  BitInstant isn't responding to e-mails and their live chat does not work.  Can someone help me?  This is my first time doing this.  I hope I didn't do something wrong.  That's a lot of money just to disappear..."