Re: Advcash | a new "anonymous" prepaid card [Recharge it with bitcoin] [USD & EUR]
I apologise if we did not respond to something. We are really overloaded with all kinds of requests on top of this card platform issue and other stuff. There's just too many. It's physically impossible to respond to everything right away. You are welcome to email me at andrew@advcash.com with your ticket numbers and I'll see what I can do. Please don't post it here, send as a private message or anything else. Email only, please.
Sometimes things happen, I don't know any service or business that has never had any issues. We will do our best to post an update in the news today about the card platform thing. This is a top priority right now and we are doing everything we can. On behalf of the company, I apologise again if something has not been looked into fast enough.
Sometimes things happen, I don't know any service or business that has never had any issues. We will do our best to post an update in the news today about the card platform thing. This is a top priority right now and we are doing everything we can. On behalf of the company, I apologise again if something has not been looked into fast enough.
I think that everyone understands that there is some factors that you cannot control when resolving problems. It always will be the best to post update on news section after 24h. Now everyone start to bombard your ticket system if there is no update asking the same question. Wishing you to learn from your mistakes and never put your customers in last place.
I do see your point and you are right. However, people bombard the ticket system whether there is an update or not, believe me. A lot of people don't even know where the news are or don't bother to read them, even though there's a notification about unread news count. People don't read bank transfer rules shown in a popup that you can only get rid of by clicking 'Confirm', which kinda implies you at least scanned through them. People ask basic questions that are covered on the website. I guess that's just the world we live in
We are trying to make things easier for everybody. There's a FAQ coming up both on the external site and inside the account as well, and we are working on other things too.