One week without solving the issue... clearly change your IT team... or bank partners !
Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.
While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.