Your so called technical support told me via email I have to wait 3 days for a refund.  Unreal.  Either process my order or refund my money.  I don't care which, but I am not waiting 3 days for anything.  A conventional bank will process my transaction in 48 hours or so and won't charge me 1.5-4% (like you do) for the service.  It is absolutely unacceptable that bitINSTANT needs 3 days to fix the order you accepted but could not fill.  DON'T TAKE ORDERS YOU CAN'T FILL and if you do screw up and take one for God's sake don't make teh customer wait 3 days for a refund.  Geez.