One week problem is quite long for banking issues.
You've had banking issues like this and you solved them in under a week? Well done.
Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.
If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.
Be sure, banking issues are solved in less than an hour even in critical cases... 24/7 people is here to handle that kind of problems (bank to bank transfers etc). If a bank have a problem with its credit cards more than an hour for sure, the hotline will be satured by the clients, so 10 days with the same problem, clients have probably changed of bank during this time... but real banks have their own money to handle critical scenarios, maybe that's not your case.