Seems as if I'm having the same issue.

Order ID: 5a6b3da9-7fdb-4608-8d15-c05d444503e5
Quote ID: 1448737d-c5a5-4d7e-ae67-ef281dc46b8d
Event ID: 061865fe-2b7c-4c91-aa2a-cb31692fa0a1

Edit:

just got an email from support. processed. everything's good now.

took 90 minutes to resolve, but i'm not displeased.

i'll likely use this service again.