I spent a great deal of work to attract referrals.
On my account I have gathered a large amount of satoshi.
You do not make payment , and do not answer the questions . It spoils your reputation If you don't respond to this letter, I will be forced to report continuously at all thematic forums known to me about your dishonourable behavior
I think if you want to get answer soon send them a ticket, they have good support.

I have created ticket 2016/03/30. Haven't answered him