You will get first reply in max 24 hours. 99.9% of time it wont take more than 12 hours. Ours average first response time atm is 3.6 hours. And that is with almost 8x more tickets than the rest of the industry which has average of 19.8 hours for the first response.

As for the deposits to old wallet, atm I am working on easy, fast, and secure way to do them so please have a little bit of patience and i will get to all the tickets and sort them out quickly.