Hello,
I emailed customer support three times and attempted a phone call, but have not heard back yet and it has been a couple of days. I've never had a problem until this order, for what it's worth. I received the same "unable to locate" error on a BTC order via Dwolla. Here is the info:
Order ID f47b7c39-00a3-4f50-bb9d-a94e5e22393c
Quote ID 6bbc178f-99e0-4ae1-b0c7-0b9631eef6b9
Event ID 4ef04a85-1967-4588-8a2d-d86b0f244ae7
I appreciate your help. Thanks!!!
rceee