Excuse me, do not make up lies an spread FUD about our company. This is obviously false and your making a stupid forum account to flame us. Go away.
We process every order and do not rob anyone.
How dare you say crap like that when its obviously not true. You don't know the situation and that this customer transferred the funds to someone else's account and that person has taken the funds. Our TOS clearly state that we are not responsibly for an error when you send someone money, Bitcoin is irreversible.
If you have an order that was not processed, PM me the order ID and it will be taken care of.
I quoted one of your customers who posted here, and extrapolated on the situation they described. My advice was solid, even if their presentation of events was misleading. My intentions were positive, even if they were not parallel to your ambitions or the reality of your situation. I suppose I can't ultimately know the truth, but I agree with that clause of your TOS.
I'm going to send you a pm, but its to ask why we can't email through the support channel. I think you might see that as rude, but I want to know and I would prefer to email through the support channel, or to talk on the phone.
I never wanted to signup here and give you negative publicity, but my position is absolutely reasonable. If you can't respect that then I hope we can closeout this business and part ways. I wanted Bitinstant to be ingenious, intelligent, and professional and I've taken the time to follow your company for months before I got involved. I had genuine passion... but I digress.
I'm going to pm you.