. . . I know Yankee(BitInstant CEO) is on this forum but since I'm new I can't PM him . . .
You only need one post on the forum, and then you can send a PM. Clearly you now have 1 post, so you should now be able to
PM Yankee.
Although at this point it looks like Yankee is already looking into your problem from the post you placed in the
Official Newbie BitInstant Support Thread:
. . . Looking into it now . . .