Hello,
I contacted BitInstant customer service 2 weeks ago in regards to Order ID: fe4ad4a8-f455-4d83-8147-6a55f08c1f7a
I contacted them because I had not received the full amount quoted to my PayPal.
Rachel contacted VirWox, VirWox said they didn't receive the full amount.
The next day I used BitInstant again and again the full amount did not arrive in my PayPal, so i wrote customer service again - Ticket #QWT-TTLYG-224
24 hours passed, no answer. I wrote again asking if BI was just going to ignore these two incidents. Rachel responded with:
"We're not ignoring you. I had forwarded your order information over to both my CEO and technical support to look into the issue.
'll contact you as soon as I hear back from them. Thanks for your patience".
Wait 4 days, no response. I write customer service again:
"Still waiting on ANY kind of status update as to what went wrong, if/when I can expect the rest of my money, anything...
I am not using BitInstant again until both of these cases are resolved and if I don't hear back from you soon,
I will share my stories about BitInstant at bitcointalk.org because I have now used BitInstant three different times
and all three times I have had an issue.
Your service is far too costly to consider this acceptable".
Wait 3 days, no response. I write again:
"It's now been a week since my last contact from you. Please respond".
Wait 4 more days and we have now reached the present.
Can someone please tell me WTF is going on with my money...?