Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Quote from: johnc3p210 on January 24, 2013, 07:38:18 PM

What gives yankee? Sad

I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet.
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Did you get my PM?

Quote from: c4n10 on January 24, 2013, 07:11:44 PM

Wow... I honestly didn't think you were going to help me...

I apologize for giving you such a hard time, I felt dicked around by your customer service department (namely Rachel) and I expected you were doing the same.

This has gone above and beyond what I expected. I thank you and I sincerely apologize.

No problem, let me know if you need any help in the future.

Quote from: usb8000 on January 24, 2013, 07:51:41 PM

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1

thanks

Processed!

Quote from: mitty on January 24, 2013, 10:41:25 PM

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!