I tried with tunnel and another browser and was able to claim, how ever when came to my main IP and browser to claim it said you need to wait though was showing "READY".
Good anti-cheat system.
And what is that link you tell us to click for support? I wont click on any links that I'm not comfortable with, just my opinion.
To contact us, just click 'Contact Us' tab at the top of page. All links on our site are safe. Ads are from Google Adsense, so they are safe if you misclick.