I have contacted them but no reply. I only kept 10 ETH on Poloniex so i did not worry about 2FA. I was naive and didn't think that they could get enough info from there to track down my wallet. But they did. My stupidity. I know better.
All my security was a joke because I got complacent. Will not happen again.
Try to send them a message on the trollbox, someone might reply.
Also, here is their subreddit:
https://www.reddit.com/r/poloniex/Post a thread and hopefully one of their mods will help you out.