I have contacted them but no reply. I only kept 10 ETH on Poloniex so i did not worry about 2FA. I was naive and didn't think that they could get enough info from there to track down my wallet. But they did. My stupidity. I know better.
All my security was a joke because I got complacent. Will not happen again.
Damn.
Sorry, bro.
I also lost 13,000,000 DOGE coins because I didn't turn backups on, on Authy. :/
Hope you get them back.
Though it's highly unlikely that you would.