I'm also having problems right now. I made a deposit to my e-coin account. Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit. Are there still problems with this service? Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.
I have same problem too. Deposit didnt show up on my account even confirmations are complete.
Sent support ticket yesterday and theres no response.
Their customer service did contact me yesterday and a nice guy named Mikhail took care of the deposit problem. It then was updated in the system. I was worried for a bit, but I was happy to see the deposit finally show up. It takes many hours for them to get back to you, so hang in there and let us know if you got your deposit. I'm also trying to move a small portion of the money out to ensure I can get money back before I throw a large chunk of bitcoins on the card. Currently, there's still issues with the automated system. I was using the "max" button which doesn't seem to work, so I'm contacting them about this. I was contacted today about it, and I'll try again with their suggestion of reducing the amount being sent and see what happens.