Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
BitcoinMonster
on 31/01/2013, 02:45:50 UTC
Hey Yankee,
I have two problems.

I have been having problems for 7 days attempting to receive my bitcoins.

2 co workers along with myself bought 3 transfers of bitcoins to be sent to two seperate addresses.

Two of the payments were said to go through, but blockchain.info only shows one. Please help as I have received only one message from support 3 days ago, saying I would be taken care of. it has been 7 days.

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD


The account where only 1 of 2 payments were received can be seen in this blockchain information.


http://blockchain.info/address/1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6


AND OH AND TODAY..... A SEPARATE ISSUE... After not receiving my 500$ transaction for 7 days.. I assumed it would be safe to just put another 500$ through and I would change the other amount of 500 for cash when it was resolved.

I NOW HAVE TWO PENDING ISSUES WITH BITINSTANT TOTALING 1000$?

THIS (JAN 30TH) TRANSACTION HAS BEEN "loading" FOR A FEW HOURS AS WELL

Quote ID link : https://www.bitinstant.com/order_status/d39b18a5-65d0-4da9-be69-ea6320006e54

Please help resolve my two problems!!! email me please.. martel92p@comcast.net