I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?
They respond to me well after the issue is dealt with,usually 3-4 weeks later.
This is common and one of the reasons they have lots of complaints on the forum.
Not sure why they do not hire more folks to deal with the issue,it would improve things for every one.
Very common,hope that answers your question.