Coinbase won't be reading this. They don't come to this forum.
You need to contact them on reddit:
https://www.reddit.com/r/CoinBase/Make an account on reddit, post up a thread with your problem in the coinbase subreddit listed above. If you are having problems, you can private message the mods (you'll find their usernames at the bottom of the right hand column of their subreddit.
You can sign in to r/coinbase with your Coinbase account, just head over to reddit, it will ask you to sign in with your real name or a nick.
Thats as much as I remember, I left Coinbase a long time ago.
They are rubbish with any customer dealings.