Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
tripptripp
on 31/01/2013, 16:31:12 UTC

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5


Thanks for processing the order, it just went through.  I did a Cash -> Bitcoin Address transfer yesterday around 5PM Eastern.  The Bitcoin / USD price was still below 20.  The amount I would receive was listed as $288.03 ($300 - 4%).  The number of Bitcoins I received just now is 13.41737.  Doing the math, that is using an exchange rate of ~$21.47.  Shouldn't it be using the exchange rate from yesterday at the time I sent the money?  Or am I reading something incorrectly?