YoBit, your chatbox moderator typed the message in my name on my account (details of which I have left in your feedback), as an excuse to ban me from asking for support via chatbox. Only moderators who have access permissions to user accounts can do this, as you well know & as I explained via PM to you. It is not a case of cruelty, it is a case of using cheap tricks to avoid answering basic customer requests for help, as well as being insulting to treat long standing customers this way & reflects badly on both you & your company.

Basic manners & politeness go a long way towards customer satisfaction & building a good reputation. It only takes one rude & abusive chatbox moderator to undo all your hard work, resulting in a bad reputation. I would have thought that it was in your interest to ensure that this does not happen & take action against any staff members who treat customers in such a way. We both know that you are able to go through the chat logs in order to find out who was responsible - please do so.

Thank you.