I bought 109.17 DCR in Yobit.net two week ago and try to make withdrawal.

This withdrawal shown in withdrawal history like successfully sent, but not indicate any TXID, and actually - this transaction not sent from  YoBit.Net  !
Transaction was not included in blockchain.

https://mainnet.decred.org/address/DsXpZM7niWKzuxsRJWoZgWDWPz7m4DBqgPx

The problem is that no answer from YoBit.Net support after two weeks !

Any one know how to solve?