Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Yankee (BitInstant)
on 01/02/2013, 16:11:21 UTC
Good Morning All,

Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?

Hey, whats your Order ID?

Well... You finally transferred my coins this morning... now that I can no longer access my instawallet. Instawallet was up all last night of course. Now I check blockchain.info and can see that my coins have been removed my receiving address. This delay may have just cost me $300. Not too happy about that! Not necessarily your fault I used instawallet, but if the transaction went through yesterday, as it should have, I would have already used my coins as intended. What a clusterfuck!

Whoa! Really? You dont have a copy of the Instawallet URL?

Placed an order about 24 hrs ago. Got the confirmation email from Zip Zap but have yet to receive my bitcoins. It's always taken less than 2 hrs before so I'm concerned.
Acct# is 479680589
Thanks


Hope all you are enjoying your coins :/


Hey, just got the good news its processing now  Grin We will refund the fees once it goes thru.


Hello,

My order on BitInstant seems to have fallen through ( e1757cac-3059-4ebf-838f-4b77b3153a18 ). It passed verification but now I'm getting Order execution failed.


Thank you,

Ahk

Hey Ahk,

Error   Invalid recipient

You didnt give us a Bitcoin Address or anything

Let me know!


I emailed support@bitinstant.com. I made a deposit using moneygram at CVS, and have not gotten confirmation from bitinstant. I have gotten the zip zap confirmation, but no bitcoins and no bitinstant confirmation.

Zip Zap Confirmation Email:

Amount to Pay: $305.00
Account Number: 468767553

So I have quite the dilemma. About four months ago I sent, through dwolla, 100 dollars via bitinstant and never got my funds. I went back and fourth with customer service, but to no avail, whilst I was being told over and over again that my funds would be sent. My last email to bitinstant customer support was about a month ago, and I was told once again the issue would be sorted, but it never was. Unfortunately I didn't have access to a computer for about three weeks after my last correspondence, and I thought I would maybe post on here for some help. I have all the necessary dwolla information if that helps.

Hey! Please send me whatever info you have!
hi i made 2 transactions last night  and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802

its also went on as 10 dollars less! please help!

thank you!

Hey Sean, yup I saw your earlier message and PM, it got caught in our fraud filter and processing now!