5ed7f0ac-2a8f-4bf5-8381-69fb0e929dc7  This order was made 1/30.  It was processed and received to day Feb 1.  Took over two days.  I made a deposit for $100.00 (after paying zipzap fees) I received something around $95ish, on top of getting coins at Feb 1 Prices. 

 ad6ee1e4-dd86-476d-ad0b-31c3eb72aaa8 This order was made Feb 1.  It was processed marked as "complete" and under events and in email was told funds were sent wallet.  Once talking to live chat I was told it got stuck in a "double filter" and would have be manually processed one business day later.  So now I will get the coin who knows when, at who knows what price again.

Both times were never even remotely my fault.  I sent in an email to at least get some fees back but Have not heard anything back.
 

These were my first two transactions with bitinstant very frustrating to say the least!!