I, like the person above me, am curious how BitInstant is going to handle the extreme delay from order placement to order execution.  I saw that Yankee indicated that fees would be refunded but I have heard nothing else on the matter.  By my calculations, I lost ~1.43 Bitcoins as a result of the delay and would like to hear a reason why I should consider BitInstant the next time I would like to do a currency exchange.

Having said all that, I am very impressed at the customer service provided by BitInstant via this forum.

Edit: I received my refund on the price fluctuation!  Problem solved successfully!