Mr H[censored]. has substantially edited the responses from staff.
The actual response reads.
Your transfer was executed.
You are now banned from Intersango.
This is a notice of no-trespass covering all Intersango LTD properties including but not limited to intersango.com and all it's sub-domains.
Goodbye Mr H[censored].
As this means the transfer was executed on the 30th he will likely not receive the transfer until Monday.
So... why did you ban him? Did he try to steal from you or something? Or that's just how you deal with customer's complaints?