I am know sure what's happening but dutyfree.io has grown from a reliable cigarette merchant to a
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
We don't respond to customer queries and don't provide shipping proof company. It Already 1 carton was lost and they refuse to answer queries at all..
As a nicotine addict with very little money to spare I'm starting to worry a lot too..
Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast.
And hopefully will do the same when they have grown.
From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving.
That's the problem when you use shipping. I am not sure if your package was hold by customs or whatever reason. But next time you should ask them to sent it either insured or tracked.
So you are safe from these kind of problems.