I know I sent my last message on Friday and I likely won't hear anything until Monday on the fee / exchange rate refunds, but based on the recent feedback I'll be looking for another source for BTC in the future.  Getting your coins "instantly" isn't worth the hassle that the company has been having lately.  I've pretty much written off my $30 loss due to exchange rate.

I received my refund on the price fluctuation!  Problem solved successfully!