Other option is your mail hacked.
have option for get you money back in 72h, and this is in btc to your wallet.. or other wallet.
Because have option for change wallet for any other the account..
Maybe Other people enter to your mail, reset password hashocean, change bitcoin wallet and end contract.. NOT IS TOO MUCH DIFFICULT
"We guarantee you the full refund if you dont like our service operation for any reasons. You need to inform our service desk about your desire to have your invested funds back. You will get them on your balance in 72 hours and in 24 hours funds will be transferred on Bitcoin-wallet that was provided in settings. Funds returned in full, taking into account daily payouts. " -LOOK INVESTED FUNDS BACK-
