What's more surprising is that they contacted me, asking for a reason to the negative trust that I left earlier, instead of addressing their concerned traders.
Reason of negative trust?
Since the issue is resolved I left a neutral trust to make everyone aware of their shady practices.
Im curious, why after being inactive since November last year you decided to come back and start off by giving someone negative rep? They might not be the most reliable exchange, but plenty of people use them with no problems.