Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
KWatson
on 08/02/2013, 16:41:20 UTC
We have something close to a dozen new support queries about nonpayments in the last 24hrs... and dozens more in the last 30 days.

Charlie, why don't you guys scale down volume until you can keep the coins flowing properly? You're undermining the future of your company by maintaining unethical practices early in its life. The image you promote is deceptive, and the fees are paying for a service you aren't providing.

I've seen the occasional case were these guys refund those fees too, but I've never been offered despite sometimes waiting for more than 5 days.