* Order date 29/09/2012
 * Order number 7xx
 * Quantity BASIC01 (the $1069.99 72GH/s unit) x1
 * Quantity BASIC02 (the $599.99 36GH/s unit)
 * Quantity BASIC02 --> BASIC01 upgrade
 * Order status currently shown on website n/a
 * Payment type Bitcoin
 * Date refund was requested 10/01/2013
 * Date refund was received ...

Almost a month since the refund was requested. I didn't get the email requesting the return btc address either; however I did send this unprompted along with the refund request. No sign of a refund for the shipping upgrade either.