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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
skiboyne
on 09/02/2013, 20:17:52 UTC
Happy Saturday everyone!


Hi Bitinstant,

I am having trouble with the second of my two transactions today. Only one went through according to blockchain.info.

This one here worked:

OrderID: b407fe5b-c075-4e46-a3d6-857cbc1348f4
EventID: e1d53c0b-3189-4136-8fc6-01ac084bb722
DestAccount: 1LJ5nERzhsBh7V2rbK8JPzhXhGv2R3Wti7
QuoteID: 359c53c2-f648-4924-be7a-10d048d40dc4
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1360373707.16
APIResponse: {'BTC': 12.842029999999999}
FundsSent: $297.631 USD

This one did not:

OrderID: 428f2d3d-50fe-4572-b48b-418332dcecbc
EventID: c2a020dd-358e-4f38-9920-fbe313c82839
DestAccount: 1LJ5nERzhsBh7V2rbK8JPzhXhGv2R3Wti7
QuoteID: 56bd3134-7dd7-48f8-93c3-f9206dc86a4e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1360377736.85
APIResponse: {'BTC': 12.77647}
FundsSent: $295.7108 USD

I don't know if it got stuck in some filter for being too similar(same destination address maybe) or moneygram couldn't process the two transactions to the same account?

Either way, I'm hoping for the coins to be released ASAP. Please update me with the status. Many Thanks.

Yup, its in the fraud filter. Processing it thru now

Haven't received the coins yet. Just wanted to check in on the time-table for processing. Mildly urgent that I get the coins in the next 24 hrs, would greatly appreciate it if you make sure it goes through. (Still not on blockchain.info or at the destination).